Safety and regulation.
It is important that our veterinary surgeon is satisfied that you know how to use the product safely. In order to be in accordance with the Veterinary Medicines Regulations (www.opsi.gov.uk/si/si2006/20062407.htm), it is therefore important to understand, fill and tick the boxes that will appear when ordering. The information which is asked for is the following:
- We want to make sure that you have used Frontline® Spot on before and you are aware of how to use the product safely and responsibly.
- We want to make sure that you are aware of the need to read all the instructions and warnings on the leaflets inserted in the packaging, and you will do so before any handling and administration.
- We also need to know how many pets (cats and dogs) you have, to make sure that the appropriate packaging is sent to you, with the appropriate dosage, and quantities. Therefore you will be asked to fill for each pet the following details:
Name of the pet, type of pet (cat or dog), breed, age, weight.
If you haven't used Frontline® Spot on before:
In the event that you have never used the Frontline® Spot on before, you are very welcome to contact our veterinary adviser (contact) who will explain the use of the product, the complete instructions and warnings, and will also advise you responsibly on appropriate dosage and quantities, according to your pets' needs. Alternatively, you can find useful information on the FAQ pages.
To see the full cat/dog information leaflet inserts, click here.
Images:
Images are shown for illustration purposes only and packaging may vary due to changes made by our suppliers. In line with advertising restrictions, any image used are of packaging that is approved in the UK.
Shipping And Handling:
Mainland UK:
Orders are normally dispatched within 7 working days although we aim to dispatch goods within 48 hours of receipt of your order as we use Royal Mail 2nd class service as a standard. But if your order is urgent, you can upgrade to a quicker service. We want to make sure that the prices you will be paying for is fair, and we want to keep your costs as low as possible. There are no hidden costs, nor standard single expensive rates.
The rates from Royal Mail are as follow:
UK 2nd Class: £1.45
Any promotional free deliveries apply only for UK mainland.
UK First Class Quick Checkout: £5.00
Customised UK First Class: please contact us
Europe: £5.50 (Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland).
World Zone one - USA: £7.50 (Brazil, Canada, Hong Kong, Malaysia, Singapore and USA).
World Zone two: £10.00 (New Zealand)
International Quick Checkout: £15.00
Customised International: please contact us
We are flexible enough to upgrade the delivery service to 1st class or special delivery if required by any urgency, however, a recorded delivery may not be convenient to sign for as it requires you to be at home at the time of the delivery. In any doubt, give us a call!!! Tel: 00(44) 1379870999
Overseas
If ordering from outside of the UK, shipping charges will be charged at international rates either by Royal Mail or TNT depending on the size of the parcel, or quick International checkout at a flat rate of £15.00. European and Worldwide orders may take longer. Please give us a call (Tel: 00(44) 1379870999) in this case so that we can assist you accurately.
Frontlinekillsfleas.co.uk can NOT be held responsible for any losses in transit.
If your order is of high value, we strongly recommend selecting the TNT Option at checkout, as this option includes Tracking & Insurance.
Payments
UK Payment
Med&Vet uk Ltd accepts Cheques (made payable to 'Med & Vet UK Ltd'), Mastercard, Visa, Switch/Maestro, Solo and Visa Electron. Getitcard payment is also available. It is a prepaid payment, like a “voucher” so that if you do not wish to pay by credit card, you can still pay with this voucher. Of course, you would need to pay for the voucher in the first place, but it is flexible enough to be used over a period of time in different online shops that would accept it. You can order over the Internet, via phone or alternatively - send your order (together with payment details) by fax, or in the post.
Neither frontlinekillsfleas.co.uk nor Med&Vet UK Ltd accept responsibility for cash sent through the post.
For all transactions frontlinekillsfleas.co.uk will require the following information:
- Correct CARD NUMBER / TYPE
- ISSUE NUMBER / EXPIRY DATE / VALID FROM DATE
The last 3 digits of the security number on the reverse of the card (cryptogram)
When payment for goods ordered is made by credit card through our secure system, it is administered by Paypal. You will receive e-mail confirmation that the transaction has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any correspondence.
Important Information for Credit/Debit Card Users
To pay by credit card, please select PayPal and then click 'Submit Order' below.
On the next screen, click the Continue link in the left side of the screen under the words 'Don't have a PayPal account'.
You can then enter your credit card details.
Please note that PayPal will only allow you to use a particular credit card twice so if you get an error, please try another card.
To avoid this problem, you can either pay by cheque or sign up for a PayPal account.
Overseas Payment
Once an order is placed frontlinekillsfleas.co.uk will issue a postal cost to all overseas orders. The customer agrees the rates of products and postage costs as part of Med&Vet uk ltd terms and conditions.
At frontlinekillsfleas.co.uk, we accept credit card payment even when shopping from outside the UK. Just place your order and our team from frontlinekillsfleas.co.uk will contact you with postal costs. Your credit card company will convert the full transaction into the currency of your country.
Our team from frontlinekillsfleas.co.uk reserves the right to refuse credit card payment from some countries.
Back Orders:
If your item is not in stock, we will back order for you. We make it a priority to ensure all items for sale in the frontlinekillsfleas.co.uk web site are in supply, and that you get what you have ordered. If for any reason an item is out of stock, or we do not receive products from the manufacturer in time for our delivery deadline, we will notify you of when we expect to be able to deliver your order. You will always be emailed with the option to cancel your order if you would rather not wait and you will be refunded in full for it.
To check on availability before ordering, or if you have not received your order within the maximum estimated time, please e-mail us at customerservice@frontlinekillsfleas.co.uk, or give us a call!! Tel: 00(44) 1379870999
Tax Charges
All prices are inclusive of VAT at 15 %
No allowance is made for import tax outside of the UK and this is the responsibility of the customer.
Credit Card Security:
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee and Returns Policy:
We guarantee your satisfaction. We believe that our products are of the highest standard possible for the price we charge, and we try to provide the best possible service to you.
Always keep your invoice or dispatch note as this is your proof of our guarantee. If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original packaging and original condition. If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will refund the cost of that item. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights.
If you are not satisfied with your goods for any reason, you should notify frontlinekillsfleas.co.uk by e-mail within 10 days of receiving the goods. When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage for the return parcel. We strongly recommend you send it recorded post. If you are returning an item as a result of a mistake by our team at frontlinekillsfleas.co.uk, we will pay for the cost of postage for the return parcel.
All returns must be sent to:
Med&Vet uk ltd
Unit 17, Brome Industrial Estate, Fortress close Brome EYE, IP23 7HN
Promotions and offers
We do various discounts and offers, which can change according to stock and promotions. You can leave your contact details to be kept informed of our different Pet Owner Promotions and to enter our Prize draw, simply by going onto the "contact us" page and filling the required fields or click here.
Privacy Policy:
Med&Vet uk Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third parties for goods delivery purposes.
- To keep buyers up to date with products and services offered by us.
General terms and conditions:
These terms and conditions are governed by and construed by English Law. Any disputes shall fall under the jurisdiction of the English Courts.
Authorisation details
The veterinary surgeon responsible of your supply is registered at the Royal College of Veterinary Surgeons, registration number w6346821EU.
Complaints
If you are unhappy with our service in any way, we would like to know. Please contact our Customer Services Department at customerservice@frontlinekillsfleas.co.uk
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